Facilitators lead courses and other learning activities. While they are specialists in specific content and competency areas; they bring attentive listening, understanding, and a willingness to share their own experiences and points of view without imposing them. They ask questions, challenge assumptions, offer fresh perspectives, share resources, make requests (including assigning learning activities), and advise related to the degree to which learning goals are being accomplished.

A checklist for leading a course is used to guide facilitators through the preparation, implementation, and closure processes. Guidelines for Class Preparation are also available for participants and facilitators. A Course Completion Report is filed on each candidate at the end of each course.